American Express Remote Customer Support Representative – Night Shift (Full-Time, Entry Level, Paid Training Provided – Assist Cardmembers with Account & Billing Inquiries)

Are you a night owl with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping people?

Productreviewerjobs.com is excited to partner with American Express to offer an amazing opportunity for a Remote Customer Support Representative to join their team! This is a full-time, entry-level position with paid training, perfect for individuals looking to start or grow their career in customer service.

In this role, you will be the voice of American Express, assisting Cardmembers with their account and billing inquiries during the night shift. You'll be empowered to resolve issues, provide accurate information, and create a positive experience for every customer. If you're a problem-solver with excellent communication skills and a dedication to customer satisfaction, we encourage you to apply!

What You’ll Do

• Provide exceptional customer service to American Express Cardmembers via phone, email, and chat (depending on the specific team).
• Respond to inquiries regarding account information, billing statements, payment options, and reward programs.
• Investigate and resolve customer issues efficiently and accurately, ensuring a positive resolution.
• Process account maintenance requests, such as address changes, card replacements, and payment arrangements.
• Educate Cardmembers about American Express products and services, promoting their value and benefits.
• Adhere to company policies and procedures while maintaining a high level of professionalism and empathy.
• Document all customer interactions accurately and concisely in the appropriate systems.
• Collaborate with other team members and departments to resolve complex issues and improve the customer experience.
• Meet or exceed performance goals related to customer satisfaction, efficiency, and accuracy.
• Continuously learn and adapt to changes in products, services, and procedures.

What We’re Looking For

• Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing, with a diverse range of customers.
• Customer-Focused Mindset: A genuine desire to help people and provide exceptional customer service.
• Problem-Solving Abilities: Ability to analyze customer issues, identify solutions, and take appropriate action.
• Technical Aptitude: Comfortable using computers and navigating multiple software applications simultaneously.
• Adaptability: Ability to adapt to changing priorities and handle a high volume of inquiries.
• Team Player: Ability to work effectively with colleagues and contribute to a positive team environment.
• Reliability and Punctuality: Ability to adhere to a set schedule and be consistently on time.
• High School Diploma or Equivalent: Required
• Prior Customer Service Experience: Preferred, but not required. Paid training is provided!

Why American Express?

• Competitive Salary and Benefits: American Express offers a comprehensive compensation package, including competitive pay, health insurance, paid time off, and retirement savings plans.
• Paid Training: You'll receive comprehensive paid training to equip you with the knowledge and skills you need to succeed in your role.
• Career Growth Opportunities: American Express is committed to employee development and offers numerous opportunities for advancement within the company.
• Remote Work Environment: Enjoy the flexibility and convenience of working from home.
• Positive and Supportive Culture: Be part of a team that values collaboration, innovation, and employee well-being.
• Make a Difference: You'll have the opportunity to positively impact the lives of American Express Cardmembers every day.
• Employee Discounts: Access to various employee discounts on American Express products and services, as well as discounts with partner companies.

Shift Details

• Full-Time: 40 hours per week.
• Night Shift: This position requires working overnight hours. Specific shift times may vary depending on the team and business needs. Flexibility is required.
• Schedule: Schedules may include weekends and holidays.

Technical Requirements for Remote Work

To ensure a smooth and productive remote work experience, you will need to meet the following technical requirements:

• Reliable High-Speed Internet Connection: A stable and fast internet connection is essential for accessing company systems and communicating with customers. A minimum download speed of 25 Mbps and an upload speed of 5 Mbps is recommended.
• Quiet and Distraction-Free Workspace: You will need a dedicated workspace that is free from distractions, such as noise, pets, and family members.
• Computer Equipment: American Express will provide the necessary computer equipment, including a computer, monitor, keyboard, mouse, and headset.
• Ergonomic Setup: It is important to have an ergonomic setup to prevent injuries and ensure comfort while working. This includes a comfortable chair, a properly positioned monitor, and a supportive keyboard and mouse.

About American Express

American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. Learn more at americanexpress.com.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply! Please submit your resume and cover letter through the application link below.

Click here to apply: Apply Now

Note: This is a remote position, and candidates from all locations within [Insert Eligible Location/Country] are encouraged to apply.