Delta Air Lines Remote Loyalty Program Support Agent – Night Shift (Entry Level, Paid Training – Handle SkyMiles Queries & Account Updates)
Full-Time
Join Delta Air Lines as a Remote Loyalty Program Support Agent (Night Shift)
Are you a night owl with a passion for customer service and a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping people? If so, Delta Air Lines wants you! We are seeking enthusiastic and dedicated Remote Loyalty Program Support Agents to join our team and provide exceptional support to our SkyMiles members during the night shift.
This is an entry-level position with comprehensive paid training, making it an excellent opportunity to launch your career with a world-class airline. As a Remote Loyalty Program Support Agent, you will be the first point of contact for our SkyMiles members, assisting them with inquiries, resolving issues, and ensuring they have a seamless and positive experience with our loyalty program.
What You'll Do:
- Respond to SkyMiles member inquiries via phone, email, and chat, providing accurate and timely information.
- Assist members with account updates, including profile changes, password resets, and contact information modifications.
- Research and resolve member issues related to mileage accrual, redemption, and elite status.
- Process mileage claims and adjustments, ensuring accuracy and adherence to program guidelines.
- Educate members on the benefits of the SkyMiles program and promote new features and offerings.
- Document all interactions with members in our customer relationship management (CRM) system.
- Collaborate with other team members to resolve complex issues and improve the member experience.
- Maintain a high level of product knowledge and stay up-to-date on program changes and updates.
- Adhere to Delta Air Lines' policies and procedures, ensuring compliance and data security.
- Contribute to a positive and supportive team environment.
What We're Looking For:
- High school diploma or equivalent required; some college coursework preferred.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with a diverse range of individuals.
- Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly and efficiently.
- Proficiency in computer skills, including Microsoft Office Suite and web-based applications.
- Ability to work independently and as part of a team in a remote environment.
- Ability to work flexible hours, including nights, weekends, and holidays.
- A passion for customer service and a commitment to providing exceptional support.
- Prior customer service experience is a plus, but not required.
- Familiarity with airline loyalty programs is a plus.
- Must have a quiet and dedicated workspace at home with a reliable high-speed internet connection.
What We Offer:
- Competitive hourly wage with opportunities for advancement.
- Comprehensive paid training program to equip you with the skills and knowledge you need to succeed.
- Full benefits package, including medical, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- 401(k) retirement plan with company match.
- Employee travel privileges on Delta Air Lines and partner airlines.
- Opportunities for professional development and growth within the company.
- A supportive and inclusive work environment where your contributions are valued.
- The chance to be part of a dynamic and innovative team at a leading global airline.
Why Delta Air Lines?
Delta Air Lines is a global leader in the airline industry, connecting people and cultures around the world. We are committed to providing our customers with a safe, reliable, and enjoyable travel experience. We are also committed to creating a positive and supportive work environment for our employees, where they can thrive and reach their full potential.
Joining Delta Air Lines means becoming part of a team that is passionate about aviation and dedicated to providing exceptional service. We offer a wide range of opportunities for professional growth and development, and we are committed to investing in our employees' success.
As a Remote Loyalty Program Support Agent, you will play a vital role in ensuring the satisfaction of our SkyMiles members and contributing to the overall success of Delta Air Lines. You will have the opportunity to learn new skills, develop your career, and make a difference in the lives of our customers.
The Remote Work Experience
This is a fully remote position, offering you the flexibility to work from the comfort of your own home. We provide the necessary equipment and resources to ensure you have a productive and successful work environment. To thrive in this role, it's essential to be self-motivated, organized, and able to manage your time effectively. You'll be part of a virtual team, communicating and collaborating with colleagues through online tools and platforms.
We understand the importance of work-life balance and strive to create a remote work culture that supports our employees' well-being. We offer resources and programs to help you stay connected, engaged, and productive while working remotely.
Comprehensive Paid Training
We are committed to providing our new Remote Loyalty Program Support Agents with the best possible training. Our comprehensive paid training program will equip you with the knowledge and skills you need to excel in your role. You will learn about the SkyMiles program, Delta Air Lines' policies and procedures, customer service best practices, and the tools and technologies you will be using.
Our training program is interactive and engaging, and you will have the opportunity to learn from experienced trainers and mentors. We also provide ongoing coaching and support to help you continue to develop your skills and advance your career.
How to Apply
If you are a motivated and customer-focused individual with a passion for aviation, we encourage you to apply for the Remote Loyalty Program Support Agent (Night Shift) position. To apply, please submit your resume and cover letter through our online application portal on productreviewerjobs.com.
In your cover letter, please highlight your relevant skills and experience, and explain why you are interested in working for Delta Air Lines. We carefully review all applications and will contact qualified candidates for an interview.
Delta Air Lines is an equal opportunity employer and values diversity at all levels. We are committed to creating an inclusive environment for all employees.
What Happens After You Apply?
Once you submit your application, our recruiting team will carefully review your qualifications. If your skills and experience align with the requirements of the role, you will be contacted for an initial phone screening. This is an opportunity for us to learn more about your background and for you to ask any questions you may have about the position.
If you pass the phone screening, you may be invited to participate in a virtual interview with a member of our hiring team. This interview will focus on your customer service skills, problem-solving abilities, and your understanding of the SkyMiles program.
The final step in the application process may involve a skills assessment or a background check. We will notify you of the results of your application as soon as possible.
Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the Remote Loyalty Program Support Agent (Night Shift) position. It is not intended to be an exhaustive list of all duties and responsibilities. The company reserves the right to modify or amend this job description at any time.