Customer Care Specialist – Life Insurance Division – Remote Night Shift, Entry Level, Paid Training + Growth Track to Licensed Agent

Full-time / Remote

Customer Care Specialist – Life Insurance Division – Remote Night Shift, Entry Level, Paid Training + Growth Track to Licensed Agent

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Join Our Team as a Remote Night Shift Customer Care Specialist!

Are you looking for an entry-level opportunity to kickstart your career in the insurance industry? Do you thrive in a fast-paced environment and enjoy helping others? If so, we encourage you to apply for our Remote Night Shift Customer Care Specialist position within our Life Insurance Division!

At ProductReviewerJobs.com, we are committed to providing exceptional customer service and building lasting relationships with our clients. As a Customer Care Specialist, you will be the first point of contact for our customers, providing them with support and guidance related to their life insurance policies.

This is a fully remote, entry-level position with comprehensive paid training and a clear growth track to becoming a Licensed Insurance Agent. If you are passionate about helping people and are looking for a rewarding career, this is the perfect opportunity for you!

What You'll Do:

  • Answer inbound calls from customers regarding their life insurance policies.
  • Provide excellent customer service and build rapport with customers.
  • Answer customer questions regarding policy details, coverage, and billing.
  • Assist customers with policy changes, updates, and renewals.
  • Document all customer interactions accurately and efficiently.
  • Troubleshoot and resolve customer issues and complaints.
  • Escalate complex issues to senior team members as needed.
  • Meet and exceed performance goals related to call volume, quality, and customer satisfaction.
  • Participate in ongoing training and development programs.

What You'll Bring:

  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in computer skills, including Microsoft Office Suite.
  • Ability to learn new software applications quickly.
  • Ability to work a flexible schedule, including nights and weekends.
  • A positive attitude and a strong work ethic.
  • Prior customer service experience is a plus, but not required.

Why You'll Love Working Here:

  • Remote Work: Enjoy the flexibility of working from the comfort of your own home.
  • Paid Training: We provide comprehensive paid training to equip you with the knowledge and skills you need to succeed.
  • Growth Opportunities: We offer a clear career path to becoming a Licensed Insurance Agent, with opportunities for advancement and increased earning potential.
  • Competitive Compensation: We offer a competitive salary and benefits package.
  • Supportive Team Environment: Join a team of dedicated professionals who are committed to helping you succeed.
  • Make a Difference: Help people protect their families and secure their financial futures.

Benefits:

At ProductReviewerJobs.com, we value our employees and offer a comprehensive benefits package to support their well-being.

  • Health Insurance: Medical, dental, and vision insurance options available.
  • Paid Time Off: Generous paid time off policy, including vacation, sick, and personal days.
  • Holidays: Paid holidays throughout the year.
  • 401(k) Retirement Plan: Company-matched 401(k) plan to help you save for your future.
  • Life Insurance: Company-paid life insurance.
  • Disability Insurance: Short-term and long-term disability insurance options available.
  • Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
  • Professional Development: Opportunities for professional development and career advancement.
  • Employee Discounts: Discounts on various products and services.

Training and Development:

We are committed to investing in our employees' growth and development. Our comprehensive training program will provide you with the knowledge and skills you need to excel in your role as a Customer Care Specialist.

  • Initial Training: A multi-week paid training program covering life insurance products, customer service techniques, and company policies and procedures.
  • On-the-Job Training: Hands-on training and mentoring from experienced team members.
  • Ongoing Training: Continuous learning opportunities to stay up-to-date on industry trends and best practices.
  • Licensing Support: Assistance with obtaining your life insurance license, including study materials and exam preparation.
  • Leadership Development: Opportunities for leadership development and advancement within the company.

Career Path:

We believe in promoting from within and providing our employees with opportunities to grow their careers. As a Customer Care Specialist, you will have a clear path to becoming a Licensed Insurance Agent and beyond.

  1. Customer Care Specialist: Provide excellent customer service and support to our clients.
  2. Licensed Insurance Agent: Obtain your life insurance license and begin selling life insurance policies.
  3. Senior Insurance Agent: Develop your sales skills and build a strong client base.
  4. Team Lead: Lead and mentor a team of Insurance Agents.
  5. Sales Manager: Manage and oversee a team of Team Leads and Insurance Agents.
  6. Regional Sales Director: Oversee sales operations in a specific geographic region.

We also offer opportunities in other areas of the company, such as training, quality assurance, and management.

Our Culture:

At ProductReviewerJobs.com, we foster a positive and supportive work environment where everyone feels valued and respected. We are committed to:

  • Teamwork: We work together to achieve common goals.
  • Integrity: We conduct ourselves with honesty and integrity.
  • Customer Focus: We are dedicated to providing exceptional customer service.
  • Innovation: We embrace new ideas and technologies.
  • Growth: We are committed to personal and professional growth.
  • Diversity and Inclusion: We celebrate diversity and create an inclusive environment for all.

We believe that our employees are our greatest asset, and we are committed to creating a workplace where they can thrive.

Equal Opportunity Employer:

ProductReviewerJobs.com is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to Apply:

If you are interested in joining our team as a Remote Night Shift Customer Care Specialist, we encourage you to apply online. Please submit your resume and cover letter through our online application portal.

To Apply: Click the "Apply Now" button below to submit your application.

Apply Now

We look forward to hearing from you!

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